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user_ywuxm7
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Monday, September 18th, 2023 12:22 AM

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Why is it impossible to cancel services?

Attempted to cancel multiple times, but continue to get billed. Requested a call back, no response. Send a certified letter, no response. Try to call, an hour or more wait. Try to call on Sunday, nope that department is closed.

Question

 • 

Updated 

1 year ago

3.1K

3

XfinityAlfonso

Official Employee

 • 

1.6K Messages

2 years ago

Hello @user_ywuxm7 We're so sorry you've had difficulties getting in touch with us. This is really not the kind of experience we'd want for you, and you can certainly reach us here 1-1 and we'lll be happy to help. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address.

 

You can also fill out our online cancellation request for via the article below, and one of our Customer Loyalty specialists will reach back out to you. 

 

How To Cancel, Pause or Move Your Xfinity Services

0

0

user_grjsg9

1 Message

1 year ago

I have had the exact same experience!  SO frustrating.  

1

XfinityEmilyB

Official Employee

 • 

2K Messages

@user_grjsg9 Welcome to our Community Forum! We are happy to help with anything regarding your Xfinity experience. What can I do for you today? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

480man

Visitor

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1 Message

1 year ago

The only answer you will get from Comcast is misinformation. They intentionally make it difficult to cancel and go as far as make the website not properly link to the next page. I have filed a complaint with the FTC regarding their failure to make cancelling as easy as signing up. The schedule call back will not work the page won't open and even then, they don't call back.

1

XfinityAdrienne

Official Employee

 • 

1.2K Messages

Hey there, @480man! That is certainly not the experience we want for our customers to have. We will document the feedback regarding the steps with cancelling the services, and ease of doing so online. If you need assistance with cancelling your services, please send us a DM to get started. 

Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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