5 Messages
Why is Inconsistent and Slow Xfinity Wifi on Android Phones an Issue?
I am a new Xfinity customer and have had to deal with extreme slowdown and constant disconnects when using my Samsung S23+. A quick search on Google has revealed that many other people have encountered this issue over the last two years or so when using Android (and some iPhone) phones on their home wifi. Support team members have never shared a clear solution.
Turning off wifi or switching to another wifi network shows that the issue is not with my phone. I have reset the router multiple times to no avail. Sometimes my wifi network works on my phone, but it's not reliable. I have to routinely switch to 5G to load web pages and apps. I have no issues with any other device on wifi in my home or through a direct ethernet connection.
I wanted to troubleshoot the issue by changing the wifi channel or DNS server, but these functions are not available on the router at 10.0.0.1 or the Xfinity mobile app. I should also mention that the Xfinity mobile app has become nearly unusable due to these connection issues.
I have two questions:
Has anyone here experienced this issue and had it fixed?
Why is this issue occurring despite user reports from last year?
I want to remedy this as my phone is the device that will use my wifi more extensively than any other device at home.
XfinityJoshuaG
Official Employee
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331 Messages
2 years ago
If you're having connection issues we'd love to help. Please send us a private message with your full name and address so we can look at the modem with you.
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XfinityVictor
Official Employee
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1.3K Messages
2 years ago
To send us a DM can you try clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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user_bccd4b
5 Messages
2 years ago
I may have found a solution that's worked for the last couple of hours. Let me write it out in an SEO friendly way so that it can hopefully help someone in the future:
If you're experiencing slow Xfinity Wi-Fi on an Android phone, and/or constant drop outs, log into the router through a browser and turn off the 2.4ghz wifi band. This seems to have stopped the issue.
[I had to write this post on my phone again bc this site won't work on a desktop.]
(edited)
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user_bccd4b
5 Messages
2 years ago
Sigh - nevermind. Dropouts are still happening.
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user_08cb3a
1 Message
2 years ago
Has there been any solution to your problem? Asking because I am currently going through the same after replacing my Xfinity Wi-Fi router with the latest hardware. I have not been able to find any solutions via the web.
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user_tlu9ev
1 Message
2 years ago
Having the same issue. Customer care tried telling me to request an older gateway, but the drops were happening on the old gateway too. Extremely frustrated as even paying g for increased speed and being close to the gateway makes no difference.
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user_j5i0tq
1 Message
2 years ago
Same Issue- Impacts my google home, peloton, android phone. Pretty much anything that runs on android does not work on Wifi. Everything works perfectly on mobile data or others' networks. Haven't seen a solution yet.
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