sodissatisfied2's profile

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Thu, Jan 28, 2021 1:00 PM

Why is Customer Service so Poor?

Very Angry Customer Here,

 

This has been by far the worst customer service experience of my lifetime. The cable has not worked for a month. Support has been called at least 9 times, and has been wholly unhelpful. Different person every time who has no idea I have called before. Same checklist that never fixes the problem. We need a technician, and one won't be sent. We asked for 2 callbacks that never came, then had to call back ourselves and didnt speak to the same person. When we spoke to a "supervisor", who definitely was not a supervisor, and he was extremely evasive and basically refused to send a technician to our home. Obviously it is a pandemic but we didnt have a problem getting one out last time relatively recently.

I cannot say this more clearly: Xfinity does not care about its customers. Maybe they'll even respond to this saying they take customer service seriously. I won't believe them. There is no trust left. I have been lied to by customer service countless times, and my problem has never been fixed. I want to cancel my service so badly because this company lies to its customers. 

 

This is not a question, this is an indictment. I have come to say that Xfinity has wasted countless hours of my life, and taken countless dollars out of my wallet, all for horrible service and careless customer support. 

 

 

 

Responses

daveyj27

Contributor

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21 Messages

2 m ago

This is what happens when monopolization is allowed.

If there is no true competitor in a region then there is zero incentive for a business to focus on customer retention.

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