Why is Customer Service so AWFUL?

The automated AI phone system when you call the main number is a looping nightmare. The "live agents" from the online chats are clearly bots. And the website and app bug out so much that you are left with no choice but to try and talk to one of these incompetent representatives. Honestly, what is their training?? They must get 1 hour of training on how to just use prompts but not actually fix anything. Not a single person I've dealt with EVER while being a 20 year veteran of Xfinity has ever had ANY clue what they were doing. 

This company has the absolute worst customer service in HISTORY. Why is it like this, Xfinity?? Why don't you value your customers like you say you do in every single prompt you make your customer service people say? It's like this company purposely makes it hard to get help.