why I cannot get peacock on my new box and I am a platinum member it wants me to pay

I just got a new TV box yesterday and now cannot access peacock. As a platinum member I should receive this service for free and they are asking me to pay. Can you assist

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XfinityBillie

Official Employee

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3.7K Messages

2 days ago

user_biin4i Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Just to clarify, since you mentioned this was a new box, were you able to previously access Peacock with no issues on the old one? Can you share what type of error you receive?

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EG

Expert

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114.8K Messages

2 days ago

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.

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Customer Service

user_biin4i

why I cannot get peacock on my new box and I am a platinum member it wants me to pay

XfinityBillie

EG

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