Good afternoon and happy Tuesday @user_d57tzq, we hope you are having a fantastic day so far and appreciate you taking the time to reach out to our dedicated Communities team on our Forums. I'm sorry to hear that your service is out and assure you that our team is here to help! As someone who relies on internet for work and school, I know how frustrating service issues can be but we are happy to look into your concerns further. Have you started by checking our online status center https://www.xfinity.com/support/statusmap to see if there is an interruption affecting your area? You can also try some basic troubleshooting steps using our easy and convenient XFINITY app by following the instructions here https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting. Have you tried any troubleshooting yet? How long has your service been out?
XfinityAlyssaA
Official Employee
•
1.6K Messages
11 days ago
Good afternoon and happy Tuesday @user_d57tzq, we hope you are having a fantastic day so far and appreciate you taking the time to reach out to our dedicated Communities team on our Forums. I'm sorry to hear that your service is out and assure you that our team is here to help! As someone who relies on internet for work and school, I know how frustrating service issues can be but we are happy to look into your concerns further. Have you started by checking our online status center https://www.xfinity.com/support/statusmap to see if there is an interruption affecting your area? You can also try some basic troubleshooting steps using our easy and convenient XFINITY app by following the instructions here https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting. Have you tried any troubleshooting yet? How long has your service been out?
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