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user_wptsuf
1st Topic

3 Messages

Monday, December 9th, 2024 12:09 AM

Why has my bill doubled in the last 5 months

I moved to Washington 2 years ago and got a home/cellular plan that kept my home internet plan at $80 a month and now for the last 5 months my bill has slowly increased to $150 a month. I feel like I'm being scammed and when ever I call customer service they just say I had a 1 year promotional plan and refuse to help fix my bill.

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18 days ago

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XfinityTony

Official Employee

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1.2K Messages

18 days ago

Hello, @user_wptsuf! Thank you for reaching out. I would love the opportunity to see what options we have for you. Please, send a DM to Xfinity Support with your full name and address to get started. I'll see you there!

Here are the detailed steps to direct message us:

 

• Click "Sign In" if necessary

•Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging

•Click the "New message" (pencil and paper) icon

•Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

•Type your message in the text area near the bottom of the window

•Press Enter to send your message

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user_wptsuf

3 Messages

I have spoken to support 3 times with no help

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18 days ago

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XfinityTony

Official Employee

 • 

1.2K Messages

@user_wptsuf I understand that, and I get why you are frustrated. I promise you that our team will do everything possible to help you out. If nothing else, we can help you get an explanation as requested. I can't do anything without access to your account though. If you would like help, feel free to follow the steps above. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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18 days ago

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user_wptsuf

3 Messages

Can I get something that's not an automated response 

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18 days ago

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XfinityTony

Official Employee

 • 

1.2K Messages

@user_wptsuf
You will find no automated responses here. Everyone on the Xfinity Community Forums is human. I personally have with Xfinity for almost 9 years. This is a community that is focused on helping fellow customers, with some Official Employees for account concerns and unresolved issues.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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18 days ago

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