Skip to main content
user_xjwpqx
1st Topic
1st Reply
1st Like

21 Messages

10/26/2026 8:14 PM

Why doesn't Xfinity offer long term customers new customer prices?

I'm sure this has been asked and answered a million times over. But we have been trying to cut bills and cut off services anywhere possible. I Noticed Xfinity is big on advertising a 5yr lock on pricing for NEW CUSTOMERS at say $85/mo for 2gig speeds. However as a long term customer the best rate they are giving me is $125-140? Xfinity CSR was great in helping get my mobile issues dealt with and great at getting my bills down to about as low as possible, but if you are willing to lock new customers into $85/mo then why wouldn't you want to lock in long term customers at the same rates? 

Question

 • 

Updated 

9 hours ago

16

2

0

Oldest First
Selected Oldest First
EG

Expert

 • 

122.5K Messages

11 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

0

XfinityQuemekia

Official Employee

 • 

1.6K Messages

9 hours ago

I completely get where you’re coming from, and you are definitely not alone in feeling this way. It’s a question we hear a lot, especially when you're working hard to trim down your bills and make every dollar count.
That being said, we never want you to feel stuck or unappreciated. Many of our long-term customers end up switching to a new promotion whenever one opens up for their account, and we would be more than happy to take a look at your available offers right now to see how we can help bring that bill down @user_xjwpqx. If you would like to check out your offers, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account

To send a Direct Message:

Ensure you are logged in

 

Click the "Direct Messaging" icon

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

A "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it.

 

You can see how to send a direct message here, Direct Message Within The Forum.

0

0

forum icon

New to the Community?

Start Here