Visitor
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1 Message
Why does your customer service [Edited]?
I'd love an explanation of why 3 customer service reps were not truthful in the information they provided - see the transcript below (and I never received a call from any tech team).
[Edited: "Personal Information - Chat Transcript"]
XfinityChelseaB
Official Employee
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2.1K Messages
26 days ago
hello @user_kphplu, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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