1 Message
Why does Xfinity want to dump me into the AI Virtual Assistant every time I have to call?
Alright, Xfinity, enough is enough! Every time I need to call in to speak to a human, 1-800-XFINITY wastes at a minimum 5 minutes of my life trying to redirect me to your absolutely useless and generic Virtual Assistant that cannot answer anything. And if I do get directed to chatting with an "agent," that agent refuses to actually do anything helpful and then tells me I need to "call in" to speak to someone. Then the cycle repeats itself and I again am spending an inordinate amount of time trying to navigate AROUND your AI system that, by default, wants to dump me into your Virtual Assistant.
From the perspective of me as the Customer that pays for your service, you seem to want to avoid actually giving customer service. Why is that??? And why are you so disrespectful of my time???
On this occasion you have wasted 30 minutes of my time just to finally speak to a human, and now I'm waiting an additional 15 minutes as I had to request escalation to a supervisor. Your customer service sucks and you clearly don't want to spend the money on good customer service.
XfinityJoe
Official Employee
•
760 Messages
5 months ago
Good morning @user_e91908 I apologize for any frustration while calling in. If you need assistance we would be happy to assist.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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