Skip to main content
user_391203
1st Topic
1st Reply
Conversation Starter

Contributor

 • 

32 Messages

Friday, December 17th, 2021 5:02 PM

Closed

Why does XFINITY think it's acceptable to have the automated phone system hang up on you?

This happens over and over. It's not enough that you have a dozen prompts telling callers to use the online chat (which also never routes to a human being no matter what you do).

The system ignores any requests for an agent, says "Thank you for calling. Goodbye."

The only way to get put in queue is to ignore every prompt and just say "agent" over and over?

I'm going to test out calling Century Link. If their system is any less nighmarish - why wouldn't I switch immediately?

Question

 • 

Updated 

4 years ago

548

3

This conversation is no longer open for comments or replies and is no longer visible to community members.

Oldest First
Selected Oldest First
XfinityBillie

Official Employee

 • 

4.2K Messages

5 years ago

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I truly apologize for the frustration with trying to reach an agent. The great news is that when you reach out to us here on our Xfinity Forums you get to work with a team of Corporate Digital Care experts. I would love to help you with any concerns you have. What was the reason for the call today? 

0

0

user_391203

Contributor

 • 

32 Messages

5 years ago

@XfinityBillie I want XFINITY to stop spamming my email address. I've been unsubscribed over a year and route all XFINITY email to spam because 99% of it is.

While I appreciate that there are actual humans here, it's no excuse for the phone system to just hang up. At least it could ask if the issue was resolved and this reflects perfectly how XFINITY feels about users.

2

0

XfinityBillie

Official Employee

 • 

4.2K Messages

I truly am sorry for the frustration that the emails have caused and would be happy to assist you with seeing what we can do to stop the emails. Please send us a direct message to "Xfinity Support" with your full name and address to get started as well as the email address you are referring to.

 

To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 years ago

0

user_391203

Contributor

 • 

32 Messages

I reached out to support and - after scolding me for following your instructions and contacting them - they didn't help. They just said that according to their records, I'm not subscribed. That's what I've been saying all along.

What now?

(edited)

4 years ago

0

MackAttack123

Visitor

 • 

2 Messages

5 years ago

I am having the same issue. Every they keep h going up the line on me. I’m simply trying to add Xfinity mobile to my account. I guess this is a sign to steer clear of I can’t even get through the phone lines! 

0

0

forum icon

New to the Community?

Start Here