1 Message
Why does Xfinity send the equipment weeks before the start date with a move?
I have tried multiple times to get a call back but the assistant does not allow it. I used the Schedule a Move feature thinking it will help me to do it sooner than later. I put in the effective date of the move as Oct 1st. It is currently the 18th of September so why I am receiving an email that my equipment will be delivered to my new address tomorrow the 19th. The previous tenant is still there and I will not have access or the ability to get the equipment. I do not want to be responsible for equipment you erroneously sent out early.
EG
Expert
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100.8K Messages
12 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityVictor
Official Employee
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132 Messages
12 days ago
Hello, thank you for taking the time to reach out to us. I am happy to be of assistance. Please send me a [Modmail message](https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) and include your full name and service address, so I can assist you.
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EG
Expert
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100.8K Messages
12 days ago
This isn't reddit.... To send a direct message (private message);
Click "Sign In" if necessary.
Click the "Direct Message" icon in the upper right corner or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon.
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window.
Press the "Enter" key on your keyboard to send it.
See https://comca.st/3KQF8q9 for an example.
[Permission from and credit given to BruceW].
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twayms
1 Message
4 days ago
I'm having the same issue except no equipment involved. I also scheduled a move for 10/2. I put the request in 9/21. Last night at my current residence I realized my internet's not working. I immediately get on my Xfinity account on my phone to realize some idiot at Xfinity cancelled my services at my current address and has already moved it to the new address A WEEK EARLY. I called and chatted with MULTIPLE agents last night.. probably around 8 different people. Not a SINGLE ONE can help. Half of them hung up on me trying to transfer me to the "movers department". Finally through chat I was able to get in touch with the "movers department" and that person told me my services at my current address are working as scheduled through 10/2....... this is false. I was at my current residence last night and my internet still to this morning is not working. I work from home and Xfinity is [Edited: "Language"] big time. I am so infuriated with the lack of common sense their representatives have. WHY DID MY SERVICES GET MOVED A WEEK EARLY?!
(edited)
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