Visitor
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1 Message
Why does xfinity refuse to honor what we agreed on.
I agreed with one of your agents to a new contract but it didn't process and now no matter what i do Xfinity refuses to honor the agreed upon deal. I have the proof right here. So why is this a problem, this was agreed upon 2 days ago.
EG
Expert
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119.9K Messages
7 hours ago
Moved here.
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XfinityBenny
Official Employee
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1.7K Messages
7 hours ago
@user_zru62m Thanks for adding a post to the forum. We know getting the promotion you like is important. If the order is not signed electronically, or has issues submitting before the promotion expires, it is no longer available to add. If it was still available, there is no reason not to add the same promotion that was discussed. However if the promotions change, there is no way to go back to the prior promotions to select and apply them on any account. The agents would only be able to choose from the new offers that are available. Check out all the promotions available for your account by signing in here https://www.xfinity.com/broadband-labels.
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