Hawk2469's profile

New Poster

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4 Messages

Sun, Nov 8, 2020 6:00 PM

Why does Xfinity not honor new customer promotions with existing customers?

Why does xfinity not allow current customers who are out of their contract to take advantage of new customer pricing when it had a 1 or 2 year commitment agreed to? I am incredibly frustrated with the chat "agents" that keep disconnecting themselves from chat when i ask why i cant even view offers in my area as a current customer. Its not a matter of signing up a new customer to add to the xfinity service, its a matter of losing a customer that has been with you for decades.

Responses

ComcastTambrey

Official Employee

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2.7K Messages

6 m ago

Hello, Hawk2469. Welcome to the Xfinity Forums!

While many of our new customer promotions are exclusive for new customers, we do often have many other great promotions for our current customers too! I would love to look over our available promotions with you and see if we can find something that better fits your financial needs. Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".

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I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

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1 Message

4 m ago

This is the same exact issue I have with xfinity. I was trying to upgarde my service from 25 to 100 mbp for the rate that xfinity is providing for a new customer (i.e. $39.99/month after $10 autopay discount). I called customer support as was told a different rate since I was a exisitng customer. I asked if I could get the $39.99 deal and the guy said he was transfering me to the different dept that could provide me that rate. After 1 and half hour being on hold and being transferred to 4 different department, I was told I cannot get that deal. If that was the case then why wasn't I told that in the 1st place so that I wouldn't have wasted my 1 and half hour. I said I should cancel my service and have my roommate add a new service line to get the new customer deal and the representative said that it was another option. I mean it does not make sense to loose an exisiting customer and wait for a new one to come. Instead it would be the same thing if you could just give me the new customer deal and have me continue the service so that I don't cancel the service.  Since I cannot get the deal that fits my need I will have to cancel my service and go with another internet provider. I only have 2 months left for my contract so I will loose only $20 for early termination fee but you will loosed $480 worth of annual fee from me. There is no point of being a loyal customer if you do not get any benefit of being loyal to your service. @ComcastTambrey 

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