Why does the Xfinity mobile app [Edited] now!

Question

Every time I try to go in and pay my bill I get an error message, I mean every time!  I know they want the money to keep the service on!

XfinityGabriel · Answer

user_m89uop, Hi there! Thanks for taking the time out of your Tuesday to reach out. I can certainly undersand the frustration caused when just trying to take care of your bill. I am sorry to learn about this expereince and appreciate you for letting us know. You've knocked on the right door in virtual land. Our team of experts is dedicated to resolving payment concerns over social media. We can help. To help narrow this down and get it fixed, can you tell me exactly what the error message says when you try to make a payment? That detail will help me pinpoint what’s causing the issue. Also, have you already tried any of the following?

Closing the app completely and reopening it
Making sure the app is updated to the latest version
Uninstalling and reinstalling the Xfinity app
Make a payment online following the details in this step here.

If you haven’t tried those yet, they often resolve payment errors pretty quickly. Once I know the error message you’re seeing, I’ll be able to help further or look at other options so you’re not stuck dealing with this. Thanks for your patience. I’m here to help get this sorted out.

user_m89uop · Answer

I’m WiFi trying to it I tried to pay on computer and I got an error message also🤷🏾‍♀️

Customer Service

user_m89uop

Why does the Xfinity mobile app [Edited] now!

XfinityGabriel

user_m89uop

user_m89uop

XfinityEmilyB

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