U

Visitor

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1 Message

Wed, Jul 21, 2021 7:18 PM

Why does my internet connection go down when it rains?

3 days now this week, it's rained and each time my connection dies.  Monday night (7/19) it went down 5 times.

Restarting my modem and router didn't help.

Am I going to get a credit for unreliable service?

Responses

Accepted Solution

Official Employee

 • 

72 Messages

3 d ago

Hello @user_2d37a0. I am sorry to hear that your services cut out when it rains. We definitely want to get this fixed. Please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.   

 

Here are detailed steps to direct message us:  

 • Click "Sign In" if necessary 

 • Click the "Peer to peer chat" icon (upper right corner of this page) 

 • Click the "New message" (pencil and paper) icon 

 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 

 • Type your message in the text area near the bottom of the window 

 • Press Enter to send your message 

jlavaseur

Problem Solver

 • 

564 Messages

3 d ago

Oddly enough, some folks reported that they had squirrels chewing on the coax, they reported similar problems when it rained, just a thought 

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