Visitor
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1 Message
why does my device need to be updated
I received a messge saying my device needs to be updated, and you'll send a new one.
Why? There is absolutely no explanation.
How do I know if this is an upgrade and not a downgrade?
Why do I think that once I get it, you'll tell me I need to pay more for my XFinity account?
EG
Expert
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120.9K Messages
13 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJon
Official Employee
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1.7K Messages
6 hours ago
Good evening user_sdx8wi. I can understand wanting to have a little more information surrounding the message about your device. We do send out messages proactively to customers when they have older equipment to ensure the equipment does get updated before any service issues occur. Have you made any changes to your plan recently? That can also prompt this message.
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