Visitor
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1 Message
Why does it take 3 to 5 business days for Assurant to make a decision?? What is there to decide??? My son needs his phone to travel now.
Why can no one at Assurant answer why it takes 3-5 business days to decide??? Decide what??? The phone is broke and I need a replacement now, not in 3 to 5 days. What is there to decide that takes up to 5 days??? Anyone else have this issue?
XfinitySeth
Official Employee
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1.5K Messages
3 hours ago
Hello user_5i9m87! I know how crucial it is to get a replacement device as soon as possible, and it's never our intention to hold you up in any way. Have you been able to check in with our Xfinity Mobile support teams directly by calling or texting (888) 936-4968 for the status of your claim?
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