Why does Comcast make it so hard to get help or am I doing something wrong?

Hello and thank you for creating a post to get started, @user_5dhlb9! I'm sorry to hear about the trouble you've had with making changes to your plan, and I'd love to help! While we typically recommend starting with the Plan Builder, our Xfinity Deals online, or simply logging in to My Account, we understand the need for assistance if none of those options work at the time. Could you please send our team a direct message to continue? We'll certainly take a closer look with you when you're ready :)

To send a direct message:

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page.
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!