Visitor
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1 Message
Why does Comcast [Edited] so bad today???
My promo ended so they went up 30 dollars without any warnings. The are charging me much more for much less. Lost my DVR and all the saved recordings, they brought my internet speed from 2.1 Gbit down to 1 Gbit so now every YouTube video is clipping, lagging and briefly locking up. I called and was hung up on for over an hour trying to speak with someone now today they tell me they can put me on a new promo with all the same things and up my speed back to 2 Gbit for less money [Edited: "Language"] kinda racket is this company become?? I used to love Comcast and have had them since they took bought out roadrunner internet, now, they just downright [Edited: "Language"] and I honesty despise this company!!!
EG
Expert
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114.4K Messages
15 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAlfonso
Official Employee
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2.1K Messages
15 hours ago
Hello user_j0ipim thank you so much for taking the time to reach us here via our Xfinity Forums! This is never the experience we'd want for you as our valued customer! We'll do all we can to help and get you the best combination of both quality and value.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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