Contributor
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48 Messages
Why does an internet downgrade need different equipment?
i just tried to downgrade my internet the order says equipment is being sent out/ why? I already have equipment and it works fine. do I really have to swap the equipment out?
Accepted Solution
XfinityJamesC
Official Employee
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2.2K Messages
1 year ago
Greetings, @KatieD! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this unnecessary equipment reassignment. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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XfinityJamesC
Official Employee
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2.2K Messages
1 year ago
Thank you for sending us a direct message, @KatieD! We were able to remove the equipment changes for your order and push it through right away. Please feel free to create a new post if you ever need assistance with anything else. Our amazing community is always ready to help, 24 hours a day, 7 days a week.
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