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user_5t06ml
1st Topic

Visitor

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2 Messages

Monday, September 1st, 2025

Why do your agents lie???

I have screenshots from your agent saying my account balance was going to be cleared now you’re saying I owe over 300$ [Edited: "Language"]

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Updated 

6 days ago

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XfinityJosephA

Official Employee

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1.9K Messages

14 days ago

user_5t06ml we will do all we can to help, but we will need more details. When was the account adjusted? Your account balance may not update immediately online at www.xfinity.com or in the Xfinity app. It just depends on what work was done. Did you close your account, or did we apply a credit to the account?

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user_5t06ml

Visitor

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2 Messages

It was suppose to be adjusted I have screen shots from the agent saying my past due balance would be completely waived and that happened for a day and now all the charges are back and my internet does not work 

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7 days ago

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XfinityQue

Official Employee

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94 Messages

 

user_5t06ml Hi and I understand. Let me take a look into your account for you. We want to keep our internet working. 

To move forward with your concern, please send us a direct message with your full name and service address. From there I can authenticate your account and assist you further.  

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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6 days ago

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