Why do you make it so hard to cancel service?

@user_69ek5s

Thanks for reaching out to us, depending on when you opened your account you may have an option to cancel online through the Xfinity app by launching the chat assistant and typing in cancel service,

 If you don't see that option,  you have to either reach out to us on one of our many platforms such as this one or you have to go to our website and schedule a call back. https://www.xfinity.com/cancel 

We do hate to lose you as a customer, but we understand your concerns and will be happy to assist you as you've reached out to the right team that can assist you with any and all your needs

get started send me a direct message including your first and last name and complete service address 

Here are the detailed steps to direct message us:

1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it. 

How to: Direct messaging within the forum | Xfinity Community Forum