Visitor
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1 Message
WHY DO YOU KEEP CHARGING ME WHEN I HAVE CANCELLED YOUR SERVICE MANY TIMES??
Between my husband and myself, over MANY days, we have spent 12 + hours on the phone with your representatives. STOP charging us, we want to cancel. We have cancelled both phone and home internet. MANY MANY times. After confirmation that everything has been cancelled, another month has passed and you have charged us AGAIN! We have yet to receive our money back from last month. WE WANT TO CANCEL STOP CHARGING US.
XfinityRaul
Official Employee
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3.2K Messages
7 hours ago
Hello, @user_egpv2e. Thanks for making us aware that you're still being charged after requesting to have your home internet and mobile accounts. I would be more than happy to help get this resolved for you once and for all. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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