2 Messages
Why do you guys [Edited] at customer service?
The chat assistant [Edited: "Language"]. Constantly talks in cirlcle. The phone number is even worse. It asks if i want a text with a link to talk to someone, but UH OH there's a technical difficulty "we're sorry". All I have is one simple little question that isn't in any of the help articles and the chat is useless. I seem to remember being able to talk to a real person in the chat.
AND WHY DO I HAVE GOOGLE TO FIND THE CUSTOMER SERVICE NUMBER
I mean, the number's useless but still. I am trying so hard not to curse, but you can add some choice words sprinkled here and there.
That's it. I'm moving to another service after this billing cycle. You have no respect for your paying customers.
mikec2291
2 Messages
3 months ago
Also I just wanted to mention: that "typing" sound the robot does on the phone is [Edited: "Language"] and just shows how dumb you think your customers are.
(edited)
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XfinityEmilyB
Official Employee
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2K Messages
3 months ago
@mikec2291 Welcome to our community forum! Thank you for reaching out so we can turn your experience around. We're a team of experts dedicated to addressing all your questions and concerns and we'll work alongside you until we reach the best possible resolution :).
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution.
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user_xpf1ra
1 Message
3 months ago
Yes, the AI is horrible and unhelpful. The app is difficult to navigate and shockingly glitchy for an internet service provider. It would be great if you had a contact us section that gave us a phone number to call and speak to a human like most every other company has.
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user_fjbnt7
Visitor
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1 Message
28 days ago
No this is so real. They are also allowed to just lie to your face multiple times, with no repercussions.
They didn't show up for my scheduled technician setup appointment, lied and said they'd send someone in two hours. Went to the store, was told to email them. Emailed them, sat on the phone for almost an hour, was told they would have the supervisor call me back. I did not receive a call back.
Trying to use the agent is a joke too, they'll just endlessly transfer you and have you repeat the answer to the same two questions
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