Why do Xfinity agents lie?

After dealing with multiple Xfinity agents to resolve a new modem order, one agent said they could save me $5/mo. without changing my services. I repeated the questions, my services will not change? They said, correct, just saving, no changes to your services. Dumb me, I believed them. I should NOT have. Xfinity agents are able to lie to customers and get back-up support from their managers - so be careful. I've discussed with multiple Xfinity managers when my calls and chats have been escalated. They told me they don't have my old plan, so I need to pay more for the same services. When I tell them the agent lied, they blame me for not reading the terms and conditions - which is true - but asking the question of will me services change should be pretty clear. Agents should not be able to lie.

Consumer beware: Xfinity is getting worse and outright misrepresenting information and lying to their customers. To make it worse, management seems to be in agreement and could care less about customer service. I've had my issues with Comcast/Xfinity in the past, and do not like them - but this is so much worse. Outright misrepresentation and lies. I did file a complaint with the BBB and FCC.