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user_o8exke
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7 Messages

Sunday, December 29th, 2024 12:16 AM

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Why do I keep getting emails claiming that I've used all of my available data? I'm on unlimited

You've used all of your Internet data included in your plan

 
You've used all of the 1.2 TB (1229 GB) of data included in your plan for December 2024.

You can continue to surf and stream, but please be aware that you'll now be charged $10, plus tax, for each 50 GB of data you use this month, up to a maximum of $100. Keep track of your data usage by visiting xfinity.com/usagemeter.

Question

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Updated 

1 year ago

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XfinityEricB

Official Employee

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3.3K Messages

1 year ago

 

user_o8exke Thanks for reaching out about the emails even with unlimited data. I would be happy to review the account and see what is going on. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

9

user_o8exke

7 Messages

Thanks Eric, just sent the message.  

1 year ago

0

user_o8exke

7 Messages

I sent the message but there's been no update for almost a week.

1 year ago

0

XfinityAmandaB

Official Employee

 • 

3.1K Messages

 

user_o8exke Thank you so much for reaching back out. I see we did get your private message and Eric did reply. I would try making sure you refresh your page and check the message bubble icon to see if you just did not get the alert on our reply. I look forward to hearing from you soon. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_o8exke

7 Messages

I never got a notification that he responded.  I would expect someone would follow up.  I'm getting this warning email AND text message, again.

1 year ago

0

XfinityChristy

Official Employee

 • 

2.8K Messages

user_o8exke 

Hi there, I understand that you're concerned about the email you received regarding your data usage, even though you have unlimited data. I know it can be alarming to receive unexpected notifications, and I want to assure you that I'm here to help. I can certainly understand why this would be concerning, even with unlimited data. I'd want to make sure everything is set up correctly on your account to avoid any potential issues.

 

To take a closer look at your account and investigate this further, could you please send me a direct message with your full name and address?

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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