Why do I keep being told a technician is scheduled and one is not?

Question

After several attempts to have a technician scheduled to come to my house with two different reference numbers and countless Xfinity chat conversations no one has come yet again. I had new gateway Wi-Fi boxes installed on Thursday. It is now Tuesday. These boxes and my Wi-Fi modem have dropped out nearly 50 times over the past four or five days, forcing me to unplug and reboot every single time. I have been on the Xfinity chat for 3 to 5 hours every day trying to get this resolved. They have scheduled technicians twice with no confirmation email no confirmation text just a reference number to which no technician shows up. I am at a loss for what to do. I pay over $400 monthly and this has been an ongoing issue for the past 2 1/2 weeks that only keeps getting worse

XfinityGabriel · Answer

user_paf2xf, Hi there! Thanks for taking the time out of your day to reach out. As someone who depends on my services to be reliable for my job, I can undersand the inconvenience caused to not have your services working correctly. I am sorry to learn about this experience with trying to get a technician scheduled and then no one showing up without a notification. You've come to the right place. Over social media, we are a team of experts who specialize in resolving service and appointment concerns such as this. I have seen where this sometimes happen when there is an ongoing interruption to an area so the appointment has to get rescheduled unfortunately. We can help. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

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user_paf2xf

Why do I keep being told a technician is scheduled and one is not?

XfinityGabriel

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