1 Message
Why do I have to send in my router to downgrade from 500 mbps to 300 mbps?
All I am wanting to do is have cheaper internet. It feels like Xfinity is creating this solely to make sure people don't downgrade. Can you let me know if this is a mistake that it's telling me this?
XfinityMarcus
Official Employee
•
1.5K Messages
4 months ago
jncca1215 thank you for using the Community Forums page to reach out regarding a change in service. I would be happy to assist you with making such a change. Let's get a direct message going to get started. Please include your full name and complete service address for us as well.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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