Visitor
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1 Message
Why do I have to restart my modem multiple times per day?
Starting four days ago I have had to constantly restart my modem, it is seriously starting to [Edited: language] me off because it is stopping me from doing the one thing that helps me relax, which is gaming.
XfinityJohnG
Official Employee
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2.5K Messages
5 hours ago
Thank you for reaching out to our team. I am sorry you are experiencing issues with your service, and I will be happy to look further into that from here for you. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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