Visitor
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1 Message
Why do I get lied to by 3 agents when I'm just trying to get additional service.
On the phone now for 2 hours! 3 agents flat out lie to me, nothing unusual for Xfinity customer service unfortunately. I want to get additional Internet service at another address but after repeatedly going over service info and Internet package they say we can't schedule a ln install, let's get another person on to conference in and get this set up. I say, you're not leaving, correct. They say, no, I'll be right here and will fix this. Then the next person answers and knows absolutely nothing about me or the account that was just set up and we start again. This is why you lose customers every year, this is why you have the worst customer service ever for well over 10 years, it's unbelievable!
Edit, make that 4 agents that lie and pass me on to another agent who knows nothing about it. On the 5th now... Pathetic!
EG
Expert
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122.5K Messages
5 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityVianney
Official Employee
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3K Messages
1 hour ago
Thank you for reaching out and creating a new post. I'm sorry to hear you didn't get the help you needed. I'm sure being transferred and not getting the details you needed along the way was not easy to deal with. I'll certainly do my best to get us some answers. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
For an example of how to send us a Direct Message, check out this link for more help: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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