Visitor
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2 Messages
Why did my order get canceled?:
i placed an order online.
Then got an email saying i needed to verify information before my order could be sent and instructed me to call a number,
first call was put on hold 38 minutes
2nd call ten minutes
3rd call 48 minutes
So i went to the store they said "you are all set there are no issues or anything holding up the order.
Then I recieved another emil that I had two days to call or order woud be canceled.
I called again- the rep told me no questions came up and that meant My order was going to be canceled
I asked fopr a survisors sat on hold an hour then disconnected and i am emarred to say i called back then i waited and finally hung up
then i talked to a rep online chatting.... total waste of time they said my phone would arrive Saturday. i am not holding my breath and if it doesnt i am canceling all my services i am sick of comcast treating customers like this...
XfinityJoe
Official Employee
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1.5K Messages
1 year ago
Good morning @user_7m0n5j we would be happy to check the status of your recent order.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3kYXwkR for an example
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user_7m0n5j
Visitor
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2 Messages
1 year ago
i think i did what u asked
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user_6z8pcq
Visitor
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1 Message
11 months ago
The same thing happened to me today. They can’t explain anything. [Edited: Language]
(edited)
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user_3asae6
Visitor
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1 Message
10 months ago
I just went through the same thing. Such disappointment and a waste. Never went through this with any other company
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