Monday, February 28th, 2022 5:29 PM
I am a long-time customer of Xfinity and last month my bill went up $50 without any warning. I have tried looking for any specials but paying $262 a month is outrageous.
11 months ago
Hi, @user_851837. We can definitely look into your bill and see what's going on with the increase as well as any new promotions we may have. I'll ask that you send us a direct message with your name and address in full.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/342zhxY
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
I am so glad we were able to help with finding a plan that works! We truly appreciate your time here as a part of the Comcast family and hope you have a wonderful day!