1 Message

Monday, February 28th, 2022 5:29 PM


Why did my bill go up $50.

I am a long-time customer of Xfinity and last month my bill went up $50 without any warning.  I have tried looking for any specials but paying $262 a month is outrageous. 

Official Employee


923 Messages

11 months ago

Hi, @user_851837. We can definitely look into your bill and see what's going on with the increase as well as any new promotions we may have. I'll ask that you send us a direct message with your name and address in full.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 


Click "Sign In" if necessary

Click the "direct messaging" icon or https://comca.st/342zhxY

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

Official Employee


557 Messages

11 months ago

I am so glad we were able to help with finding a plan that works! We truly appreciate your time here as a part of the Comcast family and hope you have a wonderful day! 

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