Visitor
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2 Messages
Why did I spend 5 hours in store and 3 hours on the phone and my smart watch is STILL NOT ACTIVATED!?
Xfinity customer service is TRASH I have been with xfinity mobile for 6 years and 8 months and I spent 5 hours in the store and 3 hours on the phone after the store pushed me out at closing and still do NOT have a working device. I have been told that a ticket needs to be opened. I was told that this could take 5-10 business days. Good news is Verizon can port my numbers today! The in store rep was more concerned about talking to her boyfriend about going to 5 below right after work rather than getting my devices working I have been hung up on 3 times now by corporate resolutions. TERRIBLE , would not recommend to my worst enemy 0/10.
XfinityRichard
Official Employee
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3K Messages
23 days ago
Hi there, @user_670502 I’m genuinely sorry to hear about your experience. Spending five hours in a store and another three hours on the phone only to walk away without a working device is absolutely unacceptable, especially after nearly seven years as a loyal Xfinity Mobile customer. I can look into this issue further for you, if you can please DM me your full first and last name along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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