1 Message
Why did I get an email about new service when I explicitly told rep I wasn't interested?
I called to see why a discount I was promised was never applied and instead of fixing the problem, the service rep tried to get me to commit to a 3 year plan. I said I wasn't interested, and got a confirmation email anyway. Do I need to sue to stop the "new" service?
XfinityDilary
Official Employee
•
2.4K Messages
1 year ago
Thanks for posting on our Community Forums @user_twfflv. I'm sorry to hear about the recent contact over the phone. This is not the experience we would like you to have. I'd be happy to check the account to make sure we have the correct services active. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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