Visitor
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2 Messages
Why charge people for supplying their own modem
I returned my Xfinity modem and was told that it would now cost me MORe to have unlimited data. The modem I am now using is faster and gives me better coverage around my home. Why does Xfinity feel charging more for less is a good business model?
My solution was to cancel my cable subscription. I rarely used it so it was a no brainer to save myself money. I’ve been a customer for over 10 years and feel like it means nothing to Xfinity. Now Xfinity lost a cable subscriberf just for being a little bit too greedy.
I understand that the reason is bundling, but to me it’s more like bungling.
EG
Expert
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110K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBenjaminM
Official Employee
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2K Messages
1 year ago
@user_048e7c Hello! Thank you for reaching out to us here on our Community Forum. We do offer Unlimited Data at a reduced cost with xFi Complete, this covers the modem rental fee ($15 per month) and Unlimited Data (normally $30 a month) for the cost of $25 a month. You will always have the option to use your modem/router if you think it is a better fit for your in-home network. If you do use your own modem, the Unlimited Data would be $30 a month as that is what the regular cost is.
We appreciate your feedback regarding the pricing, and we will be happy to forward that over to our team. The only way we can provide better products and services is based on feedback like this, so we do appreciate it!
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user_048e7c
Visitor
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2 Messages
1 year ago
It’s unfortunate Xfinity portrays a forced cost ( using their modem) as a discount. Instead of rewarding long term customers with a real discount it just ends up frustrating them.
If losing over 100.00 in cable fees is worth the extra charge to force them to keep your modem so be it. It just made me look at other options to knock down my bill.
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XfinityBenjaminM
Official Employee
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2K Messages
1 year ago
@user_048e7c We understand where you are coming from and we do recognize that Unlimited Data is optional, for those that need it, the monthly fee of $30 or even $25 with xFi Complete is a huge benefit as opposed to having to pay data overage charges. It is a choice that each home will make based on its usage, and we will always do our best to improve the services we provide.
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adecarolis
New Poster
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8 Messages
1 year ago
They are making more money on you by tracking and selling your data when you use their modem/router. They can see everything on the network and what devices are doing what. The only way around this is to use a vpn or use your own modem. Obviously using your own modem data can can still be tracked at a public ip address level, but not as easily for Xfinity at this point that they would even bother.
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user_o42u4a
2 Messages
1 year ago
[Edited: "Solicitation"] Comcast is behaving in bad business practices.
(edited)
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user_3uflxl
2 Messages
11 months ago
Just got told it's more expensive to have my own modem than to use the one they provided.
That doesn't make any sense economically
No one at Comcast can tell me what they are doing with that modem. The support rep manager hung up on me when I kept asking what the modem is doing.
They did not say "I don't know", they just avoided any clear answer.
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