Visitor
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4 Messages
Why can’t you talk to a real representative?
I have internet connection issues.only help is a automated questionnaire computer. That’s absolutely no help. Customer service is that all time a low.
Visitor
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4 Messages
I have internet connection issues.only help is a automated questionnaire computer. That’s absolutely no help. Customer service is that all time a low.
user_f5e08a
Visitor
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2 Messages
3 years ago
AGREED!! Horrible! I haven’t had internet for over a week and cannot get through to anyone. I just get automated messages that there’s an outage; they’re working on it; no agent can help you; Good news! Internet is restored; then 5 minutes later it is out again! I am sick of the lack of customer service. I went to my account and stopped auto payments. Bet someone will call me real soon now!
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EG
Expert
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111.7K Messages
3 years ago
Concerns moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.
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user_aeafcb
Visitor
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1 Message
3 years ago
I agree. I can't even cancel my service! I've experience hours today trying get to an agent. You can't even cancel it in a chat session. The chat robot tells you call "1-800 I HATE XFINITY CUSOMERS"
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