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user_zhwijs
1st Topic

Visitor

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4 Messages

Thursday, September 18th, 2025

Why Can't You Maintain Internet!?

Every week without fail--sometimes twice or more--my internet will go out and Xfinity will acknowledge a "problem in my area." Why does this KEEP happening!? Why do I bother to pay you for the most spotty and unreliable services I've ever had!? And why is it that when I call your help number, your automatic voice answering machine hangs up on me THREE TIMES without ever connecting me to an agent!? 

[Edited: "Inflammatory"] I want reliable service or I want a [Edited: "Language"] change.

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Updated 

22 hours ago

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XfinityEmilyB

Official Employee

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2.4K Messages

29 days ago

 

user_zhwijs Welcome to our community forum and thank you for taking time out of your day to bring the details of your experience to our attention. I work from home and know how important it is to have internet service you can rely on. To get the most up-to-date information, you can always visit our Status Center or use the Xfinity app to view the status of your services and equipment and even troubleshoot any issues that may arise in the future. 
When you check the status of your service, is there a confirmed area issue at this time? 

 

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user_zhwijs

Visitor

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4 Messages

I've been to your Status Center before and was able to get credit once. But these outages continued to happen into *this* month and now I'm being told my "account is not eligible for credits at this time." But when I chatted with an agent she said I *was* eligible for new credits and that this would be fixed (and it still isn't). 

I truly don't understand why talking to one agent leads to absolutely no change or no improvement whatsoever. How many Xfinity agents does it take to accomplish even a single goal!? Too many.

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22 hours ago

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XfinityRay

Official Employee

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3.3K Messages

Hi there, @user_zhwijs! We are able to further help you here. Our team is able to stay with you over time to ensure your service concerns are fixes and that have stable service. We will get this all turned around for you! 

 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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22 hours ago

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