homeshore's profile

Regular Visitor

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5 Messages

Fri, Dec 18, 2020 9:00 AM

Why can't Xfinity execute an upgrade request? Been waiting since 11/26/20

On 11/26/20 I upgraded to a new package with a self install kit.

 

I was told a tracking number would be sent.

 

There has been no information sent.

 

The order is still pending and nothing has arrived not even a tracking number. 

 

I am a long time customer....but it seems like nobody is home here at Xfinity.

 

 

Responses

Official Employee

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2.7K Messages

6 m ago

Hello, homeshore! Welcome to the Xfinity Forums. 

I'm really glad you reached out to us about this, its definitely not the kind of experience we want for our customers, especially those who have been around for a long time. 

I would love to look over your account with you and figure out where your package is and make sure it gets to you so you can enjoy your upgraded services. Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

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5 Messages

6 m ago

I've gone ahead and sent you a private message with that information.  Thanks

Regular Visitor

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5 Messages

5 m ago

Ok, I've sent a private message and have not heard anything back yet ....still waiting

 

 

 

 

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