2 Messages
Why can't I use my Motorola MT8733 for Home Phone?
I want to add Home Phone Voice service to my existing Internet service where I use my own Motorola MT8733.
I placed Order Number: [Edited: "Personal Information"] for Home Phone. I missed several calls that went to my spam folder, but eventually called 877-392-1494 and spoke with a representative, who told me I would need to rent an Xfinity modem in order to use Voice, despite my modem being listed first on the hardware compatibility page: https://www.xfinity.com/support/devices/#auth.
Can someone explain why I can't use my own modem?
XfinityThomasB
Official Employee
•
1.8K Messages
1 year ago
user_t0zpcm If a device isn't supported, it's not certified for use on our network and won't be activated as new or replacement equipment. You can check if a piece of equipment isn't supported using my device info.
Note: Uncertified and end-of-life equipment won't show up on my device info.
For existing Xfinity Internet or Voice customers, if you try to use a piece of equipment that's not supported, the equipment will automatically display with a yellow indicator and notification once you sign in to my device info. We recommend that you stay aware of new developments in technology to better understand when replacing your retail device may be necessary. Outside of this information, there can be a multiude of reasons but we are not able to provide you a specific one for your situation.
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