dgerhardt1162's profile

New Poster


1 Message

Wed, Dec 30, 2020 11:00 AM

Why can't I upgrade my Internet Speeds?!

As an existing customer I do not understand why there are so many restrictions as to how you can upgrade your service. A new customer can choose an internet download speed of up to 200mbps, 600mbps, or 1000mbps but for me, an existing customer, I am not able to upgrade from 200mbps to 600mbps. Why is this such an issue? And is there a way I can upgrade to a higher speed since the usage and gaming in my household needs it? @ComcastJessie 




Official Employee


6.7K Messages

6 m ago

Hello dgerhardt1162. Thank you for exploring our Forums and for creating a post. I can assist with reviewing your account and the available upgrade options. Please reach out to me via private message and include your full name and service address so I can assist you. Click my name (ComcastJoeTru) to view my profile, then click the link that says "Send a message" - there you can private message me. 

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