4 Messages
Why can’t I talk to customer service
This is now the 3rd time I’m typing this because I conveniently get error messages on every page I am in on this website and app. My bill increased for equipment that I was told wouldn’t be a cost to me. I am more than angry that I’ve wasted an hour to just speak with someone and it’s impossible!! How is this legal? [Edited: "Inflammatory"]. SOMEONE CONTACT ME!!!!!
XfinityThomasA
Official Employee
•
1.5K Messages
2 months ago
Thank you for your feedback, user_tqaslp. There are a variety of ways to get in touch with a Comcast specialist. Our team is here to help. If you prefer to speak over the phone you can call us at 1-800-Xfinity (800-934-6489). You can also request a callback from Xfinity. To do so please visit xfinity.com/support/schedule-callback to get started. If you’re not signed in to your account, you’ll be prompted to do so using your Xfinity ID and password. Our team can help too. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_oq97jz
7 Messages
2 months ago
[Edited: "Inflammatory"]. Check your data delivery to make sure you’re getting the speed you’re paying for and have them check your lines for faulty wires since they won’t voluntarily do so to ensure quality service is deliverable.
(edited)
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user_a84byd
3 Messages
23 days ago
Xfinity customer service is terrible. Worse than terrible if that is even possible. Even if you can reach a voice, they'll just read from a script they have, asking you to reboot your modem. Even when it's not a modem or service issue. I just attempted to contact Xfinity about an outage in my area and the rep would only try to sell me a $99 a month protection plan. When I asked for a supervisor, she refused and hung up on me. There is no customer service from Xfinity. You have the chat bot on their support page and that is about it. I'm actually calling IQ Fiber next as we have it in our area now. It's cheaper for faster service. I do not know how their customer service is as of yet but will soon find out when I cancel my service with Xfinity and start new service with IQ Fiber.
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user_k8j1u6
3 Messages
21 days ago
I have calling for a week. Now really missed. I do not like texting or communicating thru AI. Cannot talk to rep. No what answer i give to questions keep getting routing to online resources. I am seriously considering other cable providers. What so difficult about talking to a live person cost go up customer service goes down. So Don with xfinity.
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user_v1hf5o
1 Message
17 days ago
lol they are making it nearly impossible to talk to a real person.
calling just goes to ivr and doesn't give me any option for live person
even clicking on requesting call back - also just go to chat option, then the chat you cannot request callback and are stuck with a chat agent.
agent said - you requested to chat so i can chat.
seriously...
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user_6b31rk
1 Message
6 days ago
I absolutely agree with these customers!! You have, hands down, the worst customers service in the universe!!
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user_7k2t6s
1 Message
2 days ago
Xfinity you are the worst! For years you have had
mt
Account under someone else name (I own my house and my account) you won’t change it , you say you’ll do it and years later it’s still there.
I have been told there was some imaginary internet device sent to me but I’ve always had my
old one and now you’re charging me for 2. Whenever I call to tell you I don’t have one you continue to say you’ll remove it and yet still charge me .
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user_kf2lqr
1 Message
1 day ago
How is it legal to never provide any support and send customers in circles with automates responses? Cannot get a human no matter what avenue I try, cannot get a call back and cannot get a human to help resolve issues.
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