New Poster
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2 Messages
Why can't I talk to a real person to resolve my issues? Why have you totally gone automation?
I was calling to discuss my billing and all I got was an AI or automation, I didn't know if my issue was going to be resolved or handled. Please bring back real customer service people for your customers.
XfinityEricB
Official Employee
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3.3K Messages
7 hours ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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