Why can’t I talk to a person?

Connected bank account & turned on autopay when I signed up. Woke up a month later to no internet. Paid the bill, checked autopay was on (it was). Today, I wake up AGAIN with no internet (despite the app telling me there’s no issue.) So I want to talk to someone about why autopay turns itself off & why my app doesn’t reflect my internet. Tell me why I called 5 times before making it to hold, sat on hold for 10 minutes before the bot hung up saying “High volume”. Then I called 10 more times JUST trying to make it to hold, when eventually the bot starts telling me that “Due to security purposes we can’t talk to you over the phone” and hangs up. Okay, cool… So where can I talk to someone if not over the phone? Oh, nowhere because they replaced their chat agents with AI? Typical. Comcast and xfinity is nothing but vile & if T Mobile was in my area I would have never signed up for this garbage in the first place. I hope anyone reading this that works here can find a better job.