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user_n88gmf
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Thursday, December 5th, 2024 2:06 AM

Why can’t I speak to a human?

My internet went down. I called them. They said someone can come tomorrow. Then another person call me and says actually no one can come tomorrow but someone will come in four days. It is literally impossible to speak to someone in the “billing department” all of their phone numbers just go to robots and tell you to talk to an AI chat bot. This company is honestly the worst. There is no communication. If they dint refund me for a month im finding a new service they already wasted hours of my time

Question

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Updated 

5 months ago

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XfinityRichard

Official Employee

 • 

1.8K Messages

5 months ago

Hi there, @user_n88gmf ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I'm very sorry for the inconvenience you are experiencing with trying to get your Internet service fixed. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

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