Visitor
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1 Message
Why can't I remove home phone from my account?
My bill just shot up, so I was checking online to see what plans were available. Decided to try the 500mbps plan and tried to remove home phone because I've never used it. It won't let me remove it, and more annoyingly won't tell me WHY I can't remove it beyond that it "may" be part of a bundle. Help please?
XfinityLinda
Official Employee
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2.6K Messages
2 hours ago
We appreciate you meeting us here in our community about adjusting your services, @user_l33k17. I'd be happy to assist you with finding a more budget friendly option. If I may, please send me a Direct Message with your name and address. I look forward to hearing from you.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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