Why can't I reach customer support on phone.

I have tried so many times with different options and it seems it is impossible to reach a real person on Xfinity customer service phone or chat.

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XfinityMarcus

Official Employee

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1.6K Messages

12 days ago

user_zvj376 thank you for using the Xfinity Community Forums page to reach out today. I would be more than happy to assist you with your Xfinity related questions and concerns. What would you like us to look into for you today?

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user_zvj376

Visitor

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4 Messages

My autopay credit of $10 was missing from my last bill. Please credit me the same.

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12 days ago

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user_zvj376

Visitor

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4 Messages

How do I reach the billing agent to do the same?

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12 days ago

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XfinityMarcus

Official Employee

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1.6K Messages

user_zvj376 I would be happy to ensure you are getting your autopay discount applied. Please send me a direct message with your full name and complete service address to get started.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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12 days ago

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user_zvj376

Visitor

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4 Messages

Sent the message as requested

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12 days ago

0

Customer Service

user_zvj376

Why can't I reach customer support on phone.

XfinityMarcus

user_zvj376

user_zvj376

XfinityMarcus

user_zvj376

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