Why can't i just renew my package from last year? Why do i have to go through this every year?

I am so tired of having to call xfinity 3-4 times every year to get a plan renewed- or a new plan. Now i am on the third phone call. i get either no help or a quote for a plan with 1/2 the internet speed for $40 more than what i am paying. it is very stressful and makes me want to quit infinity all together. why cant i get the same or similar plan for a good price?

Responses

CCMiguel

Gold Problem Solver

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358 Messages

3 years ago

Hi! Thank you for your message to us about having to renew your plan and offer. Our plans update to keep up the latest on services are being used and we feel 100% that our plans and pricing are all competitive. Our plans do not auto-renew so in order to stay with the discounted offer and not pay for the higher pricing the plan will have to be updated to a newer offer. It's all up to our customer's if they would like to renew the offer or stay on the month to month service plan and pricing. Now, because the plans and offers update the older plan becomes grandfathered in and once the plan is updated the older offer cannot be given back since we no longer offer it anymore.

We always look for the best pricing and offer for how the services are used and enjoyed so we do our best to match the combination of services with what our customers want to have. If you like I can help see what other offers we have to offer you and see if anything was missed.

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user_3ad2f3

Visitor

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20 Messages

@XfinityMiguel yes could you please see what you can do? i would appreciate it. i like the plan i have. thank you

3 years ago

0

CCMiguel

Gold Problem Solver

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358 Messages

You are most welcome! Do you mind following the link below to get started. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

I no longer actively support the Xfinity Forum or work for Comcast.

3 years ago

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user_3ad2f3

Visitor

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20 Messages

I dont see a link...............

3 years ago

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XfinityAlfonso

Official Employee

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1.6K Messages

Is the notification Bell Icon appearing on the top right? There is a text box icon right next to it that you would click on to message us 1-1. You may need to sign in first before the icon shows.

To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

0

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user_3ad2f3

Visitor

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20 Messages

"You are most welcome! Do you mind following the link below to get started." you sent this, but you did not send a link

3 years ago

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user_3ad2f3

Visitor

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20 Messages

3 years ago

your name doesn't even show as someone i can send a message to. this is ridiculous . [Edited: "Language"] customer service

(edited)

0

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user_3ad2f3

Visitor

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20 Messages

3 years ago

Please give my the name of your supervisor

4

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XfinityAlfonso

Official Employee

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1.6K Messages

The link is present in my message as you'll see the word "Here" is bolded indicating a hyperlink. We are all one big team here at the Forums, so you may see more than one agent answer your query, but our goal is always to provide the best experience possible. Once you've clicked on that link, these instructions will direct you on how to comprise the message, which will come to the next available agent, here we will be able to answer any and all of your questions regarding new plans and promotions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

0

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user_3ad2f3

Visitor

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20 Messages

SO you cant help me

why would i need to start over, should you be able to help? you just want to get rid of me in a never ending queue?

3 years ago

0

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user_3ad2f3

Visitor

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20 Messages

this is so stressful. you are NO HELP

3 years ago

0

XfinityAlfonso

Official Employee

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1.6K Messages

To send us that message-

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

0

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user_3ad2f3

Visitor

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20 Messages

3 years ago

now you have changed your name?

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XfinityAlfonso

Official Employee

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1.6K Messages

We absolutely want to do all we can to help and really earn your business and loyalty @user_3ad2f3 and the best way for us to do that(since this will require an in-depth review of account-specific details) is through that 1-1 conversation. We do look forward to hearing from you via our direct messaging platform.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

0

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user_3ad2f3

Visitor

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20 Messages

who am i sending the message to? you cannot send a message without a recipient.

3 years ago

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user_3ad2f3

Visitor

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20 Messages

3 years ago

Thank you Miguel for renewing my package For 2 years. I appreciate your help. i just wish it was easier than going thru all this to find someone who can actually help!

1

XfinityChristy

Official Employee

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2K Messages

I am glad to hear Miguel was able to help get this resolved for you here on our Xfinity Forums.

I want to make sure you are aware that any time you need to troubleshoot our MyAccount app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://comca.st/3mG1d0i. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs!

I hope you have a great day and make your week amazing!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

0

Customer Service

user_3ad2f3

Why can't i just renew my package from last year? Why do i have to go through this every year?

CCMiguel

user_3ad2f3

CCMiguel

user_3ad2f3

XfinityAlfonso

user_3ad2f3

user_3ad2f3

user_3ad2f3

XfinityAlfonso

user_3ad2f3

user_3ad2f3

XfinityAlfonso

user_3ad2f3

XfinityAlfonso

user_3ad2f3

user_3ad2f3

XfinityChristy

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