Why can't I get the 5 year price lock for existing customers

@XfinityMatthew​ 

Please take a look and see what the available promotions are that I can get please as the page you mentioned does not include any promotions, just higher prices that what I am already paying. 

Thanks

@bob-mmk We'd be happy to do that for you. Please send us a direct message with your full name and the service address, and we will take a look. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

@XfinityMatthew​ message sent