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djcullop
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3 Messages

Tuesday, August 15th, 2023 12:59 PM

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Why can’t I get service?!

Today’s date is August 15,2023. I’ve been waiting since May 12 for my internet to be activated at a new location. The technician has come out three times to activate service. The construction branch of xfinity has not/will not run the lines that allow service to be installed. Why does supervision allow construction to pick and choose which customers will receive service? This is on supervisor, Jerome, and construction crew. I have had Xfinity service  in a primary location for 25+ years, yet I cannot get internet service at this new location. Both my neighbors at new location have service. Zip is 24104. Earn your paycheck people!!! 

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Updated 

3 years ago

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ccRuben

Retired Employee

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729 Messages

3 years ago

I am sorry to hear about this. Please send us a direct message, we will be happy to look into it. Thank you. 

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djcullop

Visitor

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3 Messages

@XfinityRuben​ I have contacted Xfinity more than 12 times in the last 3 months that I have been waiting for service. I have documentation. Someone who can actually get employees to resolve trouble tickets should contact me with solutions. Ticket# ECM0001838169.

3 years ago

0

ccRuben

Retired Employee

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729 Messages

We will be happy to help find a solution if the area is serviceable. In order to discuss private information, we need to move to a direct message please. Thank you. 

3 years ago

0

djcullop

Visitor

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3 Messages

Where is the direct message icon?

3 years ago

0

ccRuben

Retired Employee

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729 Messages

To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message. 

Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message

3 years ago

0

ccRuben

Retired Employee

 • 

729 Messages

Thank you for taking the time to send a direct message. I will be happy to take a look into this, may I please have your complete address? Thank you 

3 years ago

0

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